Membership and Account Transactions
How can I become a member of woodzanya.com?
You can easily sign up by clicking the "Sign Up" button and filling in the required personal and address information.
Do I have to pay any fees when I sign up?
No, you do not pay any fees for membership. Joining Woodzanya is completely free.
I forgot my password, what should I do?
If you have registered on our site before but forgotten your password, enter your e-mail address in the "Member Login" section and click the "Forgot My Password" button. An e-mail will be sent to you so that you can create your new password. You can reset your password by following the instructions in the e-mail you receive.
I would like to cancel my membership, how can I do that?
If you wish to cancel your membership, you can submit your cancellation request by contacting our customer service via our WhatsApp line at +90 532 741 8453.
Order and Payment Procedures
Are the products sold original?
woodzanya.com offers only original products for sale.
Are the product prices inclusive of VAT?
woodzanya.com includes VAT in the sale prices of all products sold.
How can I place an order from woodzanya.com?
You must click the "Add to Cart" button for the product you wish to purchase on the site. Then, once you go to your cart, you can complete your order by entering your personal information, address details, and selecting your payment method.
What payment methods can I use on the payment page?
You can make a payment from the payment page by choosing one of the following methods: credit card, debit card, or account card.
Is it safe to shop from woodzanya.com?
The security of our visitors' personal information is of great importance to us. Woodzanya.com employs the highest security measures regarding the collection and storage of personal data. Your credit card information is transmitted to banks in an encrypted format and is not stored by woodzanya.com under any circumstances.
I cannot add products to my cart; what should I do?
First, you should try a different internet browser (Google Chrome, Firefox, etc.) than the one you are currently using. If the issue persists, please clear your browsing history and try again. If the issue is not resolved, we kindly ask you to report it to our customer service via our WhatsApp line at +90 532 741 8453.
An error message appears on the screen when I create an order. How can I resolve this issue?
In such a case, we first recommend that you clear your browser's history and try again. If the issue persists, we kindly ask you to report the error to our customer service via our WhatsApp line at +90 532 741 8453.
The product I want to buy is out of stock, will it be available for sale again?
Our popular products marked as out of stock are generally restocked. For urgent requests, you may consult our customer service.
I have just placed an order; can I change it?
If the status of your order is "Preparing", you can contact us immediately via our WhatsApp line at +90 532 741 8453 to submit your change request. Changes cannot be made to orders that have already been shipped.
Can I change the delivery address for my order?
Please check whether your order has been shipped. If the product you ordered has not been handed over to the courier, you can change your delivery address. To do this, you can reach our customer service team via our support line at 0850 562 4187.
I have just placed an order, can I change my order?
woodzanya.com orders that have not yet been handed over to the courier can be modified by contacting our customer service via our support line at 0850 562 4187.
The product I want to buy is out of stock, will it be available again?
Due to the constant replenishment of our stock, products are made available for sale again as long as the season has not ended.
What should I do if the product I ordered arrives incorrectly?
If the product you received is different from the one you ordered, you can contact our customer service via our support line at 0850 562 4187 to request an exchange.
Shipping and Delivery Process
When will my order arrive?
Orders reach the recipient within 1-3 business days.
How can I find out if my order has been shipped?
You can track your order status on the site via the order details page.
Is there anything I should pay attention to when receiving the package from the courier?
Yes. During shipping, products may be damaged due to the courier service. For this reason, you should check whether the package is crushed, torn, or wet when receiving the product. In such a case, you should not accept the shipment and must have the courier official prepare a report.
The courier arrived but couldn't find me at home; how can I reach my package?
If you are not present at the specified address, the product you ordered will be delivered to the cargo branch closest to your location. It will be held at the branch for 3 days. You can pick up the product by visiting the cargo branch with your ID number. Products not collected within 3 days will be returned to our company.
Returns and Warranty Procedures
Within how many days can I return the product I purchased?
You may return the product within 14 days of its delivery to you.
What should I do if the product I ordered arrives incorrectly?
If the product you received is different from what you ordered, you can contact our customer service via our support line at 0850 562 4187 to arrange an exchange.
How long does it take for a refund to be processed once I cancel the order?
When you cancel an order or return a product, your money is refunded within 7-10 business days of the product reaching us.
What should I do if the product I received is defective?
If you send the product back to us before the return period (14 days) expires, the necessary procedures will be carried out and a refund will be processed. In the event that the same product is in our stock, you will be informed so that you can place a new order.