DISTANCE SALES CONTRACT
Article 1- Parties
1.1. Seller
Name: Woodzanya Kent Ekipmanları ve Dış Mekan Mobilyaları
Address: Barbaros Mah. Atatürk Cad. No:27 İç Kapı No:B Başiskele/KOCAELİ
Phone: 0850 562 4187
Email: info@woodzanya.com
1.2. Buyer
Name – Surname/ID No
Address
Phone
E-mail
Article 2- Subject
The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product, whose qualities and sales price are specified below, which the BUYER has ordered electronically from the SELLER's website woodzanya.com.
The Buyer acknowledges and declares that they have been informed by the seller in a clear, understandable manner suitable for the internet environment regarding the name, title, full address, phone and other access information of the seller, the basic characteristics of the goods subject to sale, the sales price including all taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the goods subject to sale, and the exercise of the "right of withdrawal" and how to exercise this right, the official authorities to which they can submit their complaints and objections, etc., that they have confirmed this preliminary information electronically, and that they have subsequently ordered the goods in accordance with the provisions of this contract.
The preliminary information on the woodzanya.com website and the invoice issued upon the order placed by the buyer are integral parts of this contract.
Article 3- Product/Payment/Delivery Information Subject to the Contract
The type, quantity, brand/model, sales price, payment method, the person to take delivery, delivery address, invoice information, and shipping fee of the product(s) purchased electronically are as stated below. The person to be invoiced must be the same as the person placing the contract. The information provided below must be accurate and complete. The buyer accepts to fully compensate for any damages that may arise from situations where this information is incorrect or incomplete, and also accepts any liability that may arise from this situation.
The SELLER reserves the right to suspend the order if the information provided by the BUYER does not correspond to reality, in cases where it deems necessary. In cases where the SELLER detects a problem with the order, if it cannot reach the BUYER via the phone, e-mail, and postal addresses provided by the BUYER, it will freeze the execution of the order for a period of 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER will cancel the order so that neither party suffers any harm.
Product/Products Purchased
Name, code: ... quantity
Total Sales Price: .... -TL
Payment Method: Credit Card/Bank Transfer (EFT)
Person to be Delivered to:
Phone number:
Address to be Delivered to:
Person/Institution to be Invoiced:
Invoice Address:
Tax Office:
Tax Registration Number:
Shipping Fee: ... -TL
Article 4- Contract Date and Force Majeure
The date of the contract is the date on which the order was placed by the buyer, which is ../../....
Situations that were not present or foreseen at the time of the signing of the contract, which develop outside the control of the parties, and which make it impossible for one or both of the parties to partially or fully fulfill their obligations and responsibilities under the contract, or to fulfill them on time, will be accepted as force majeure (Natural disasters, war, terror, uprising, changing legislative provisions, seizure, or strikes, lockouts, significant malfunctions in production and communication facilities, etc.). The party experiencing the force majeure will notify the other party of the situation immediately and in writing.
There will be no responsibility for the parties' failure to perform their obligations during the continuation of the force majeure. If this force majeure situation continues for a period of 30 (thirty) days, each party will have the right to unilaterally terminate the contract.
Article 5- Seller's Rights and Obligations
5.1. The Seller accepts and undertakes to fully fulfill the obligations imposed on it in the contract in accordance with the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except in cases of force majeure.
5.2. Individuals under the age of 18 (eighteen) cannot shop on the woodzanya.com website. The seller will base its actions on the assumption that the age of the buyer stated in the contract is correct. However, the seller cannot be held responsible in any way due to the buyer misstating their age.
5.2. woodzanya.com is not responsible for price inaccuracies caused by system errors. Accordingly, the seller is not responsible for promotional or pricing errors that may arise due to the system, design, or illegal interventions made to the website. The buyer cannot claim any rights from the seller based on system errors.
5.3. Shopping can be done from woodzanya.com via credit card (Visa, MasterCard, etc.) or bank transfer. Orders for which payment is not made within one week from the order date will be canceled. The processing time for orders is not the moment the order is placed, but the moment it is determined that the necessary collection has been made from the credit card account or the transfer (EFT) has reached the bank accounts. Payment methods made without consulting customer service, such as cash on delivery or postal check, are not accepted.
Article 6- Buyer's Rights and Obligations
6.1. The Buyer accepts and undertakes to fully fulfill the obligations imposed on it in the contract, except in cases of force majeure.
6.2. The Buyer acknowledges and undertakes that by placing an order, they are deemed to have accepted the provisions of this contract and will make the payment in accordance with the payment method specified in the contract.
6.3. The Buyer acknowledges and declares that they have been informed in a clear, understandable manner suitable for the internet environment from the woodzanya.com website regarding the seller's name, title, full address, phone and other access information, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the goods subject to sale, and the exercise of the "right of withdrawal" and how to exercise this right, the official authorities to which they can submit complaints and objections, etc., and that they have confirmed this preliminary information electronically.
6.4. In connection with the previous article, the Buyer declares that they have read and are informed about the woodzanya.com order/payment/usage procedure information, which includes product ordering and payment conditions, product usage instructions, measures taken against possible situations, and warnings, and that they have provided the necessary confirmation electronically.
6.5. If the Buyer wishes to return the product they have purchased, they accept and undertake not to damage the product and its packaging in any way, and to return the original invoice and its waybill at the time of return.
Article 7- Order/Payment Procedure
Order
The amount including VAT in TL of the products added to the shopping cart (total installment amounts in installment transactions) is processed via the POS of the relevant bank card after being approved by the buyer. Therefore, an order confirmation email is sent to the customer before the orders are dispatched. Shipments are not made until the Order Confirmation email is sent.
Any disruption in the process or problems that may arise regarding the credit card will be notified to the buyer using one or more of the phone/fax/e-mail channels specified in the contract. If necessary, the buyer may be asked to contact their bank. The processing time for orders is not the moment the order is placed, but the moment it is determined that the necessary collection has been made from the credit card account or the transfer (EFT) has reached the seller's accounts.
Exceptionally, if it is understood that the goods subject to the contract cannot be supplied for a justifiable reason and/or a stock problem is encountered, the buyer is immediately informed in a clear and understandable way, and if they approve, another product of equal quality and price can be sent to the buyer, or in line with the buyer's request and choice; a new product can be sent, the wait for the product to enter stock or for other obstacles to delivery to be removed can be expected, and/or the order can be canceled.
In cases where it becomes impossible to fulfill the delivery obligation of the goods subject to the contract, the buyer is informed of this situation, and the total price paid and any documents that put them in debt, if any, are returned to them within at most ten days, and the contract is canceled. In such a case, the buyer will not have any additional material or moral damage claims against the seller.
Payment
At woodzanya.com, customers who do not want to use their credit card information online are offered the option to order via cash transfer. In payment by transfer, the buyer can choose the most suitable bank and make the transfer. If an EFT has been made, the date it reaches the account will be taken into account. When making a transfer and/or EFT, it is required that the "Sender Information" be the same as the "Invoice Information" and the order number be written.
If the relevant bank or financial institution does not pay the product price to the Seller due to the unauthorized or illegal use of the Buyer's credit card after the delivery of the product, which is not caused by the Buyer's fault, the Buyer is required to send the product delivered to them to the Seller within 10 days. In such cases, shipping costs belong to the Buyer.
If the Buyer chooses to pay by credit card, the BUYER accepts, declares, and undertakes that they will separately confirm the relevant interest rates and information regarding default interest from their bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the legislation in force.
Article 8- Shipment/Delivery Procedure
Shipment
Upon sending the order confirmation email, the product/products are handed over to the shipping company with which the seller has an agreement.
Delivery
The product/products will be delivered to the buyer's address by the shipping company with which the seller has an agreement. The delivery period is 30 days from the sending of the Order confirmation email and the establishment of the contract. This period may be extended by a maximum of ten days, provided that the buyer is notified in advance in writing or via a permanent data carrier.
Products are sent to regions where shipping companies do not make home deliveries, with a telephone notification.
In regions where the Shipping Company makes deliveries once a week, in cases of errors and deficiencies in the shipping information, and in situations such as certain social events and natural disasters, there may be a delay in the specified day period. The buyer cannot hold the seller responsible for these delays. If the product is to be delivered to a person/institution other than the Buyer, the seller is not responsible for extra shipping costs that may arise from the person/institution to be delivered to not accepting the delivery, inaccuracies in the shipping information, and/or the Buyer not being present. If the product/products have not reached the customer within the specified days, delivery problems should be immediately reported to customer service using the info@woodzanya.com e-mail address.
In case of a damaged package; Damaged packages should not be accepted, and a report should be drawn up with the Shipping Company official. If the Shipping Company official is of the opinion that the package is not damaged, the buyer has the right to have the package opened there, check that the products have been delivered undamaged, and request that the situation be recorded in a report. Once the package is received by the Buyer, it is deemed that the Shipping Company has fully performed its duty. If the package has not been accepted and a report has been drawn up, the situation should be reported to the seller's Customer Service as soon as possible along with the copy of the report remaining with the Buyer.
Article 9- Procedure Regarding Product Return and Right of Withdrawal
The buyer has the right to withdraw from the contract within fourteen days after receiving the goods, without giving any reason and without paying any penalty. In accordance with the general communiqué of Tax Procedure Law No. 385, in order for return transactions to be performed, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered with the goods completely and accurately, sign them, send one copy to the seller together with the product, and keep the other copy themselves. The period for the right of withdrawal starts from the day the goods are delivered to the buyer. The return shipping cost of the returned product or products must be covered by the buyer.
There is no right of withdrawal for goods prepared in line with the buyer's requests and/or clearly for their personal needs.
If the buyer exercises their right of withdrawal, the seller will return the total price received and any documents that put the consumer in debt, if any, to the consumer within at most ten days from the arrival of the invoice containing the withdrawal notification together with the product, without imposing any cost on the consumer.
A decrease in the value of the delivered goods or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of the return is caused by the consumer's fault, the seller must compensate for the value of the goods or the decrease in their value.
The general return period for every product purchased by mistake is 14 days. Returns of products whose packaging has been opened, used, destroyed, etc., are not accepted within this period. Return must be made with the original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use, and other situations are detected in the product purchased by mistake and its packaging, and if the product cannot be returned in the state it was in when delivered to the buyer, the product will not be accepted for return and its price will not be refunded.
For product returns, the situation should first be reported to customer service. The information on how to send the product as a return is communicated to the customer by the seller. After this discussion, the buyer should deliver the product to the seller via the shipping company that delivered it to the address, together with the invoice containing the information regarding the product return. The returned product reaching the seller is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer's credit card/account. No refund is made before the product is returned. The reflection period of refunds made to a Credit Card into credit card accounts is at the discretion of the relevant bank.
If the purchase was made with a credit card and in installments, the refund procedure to the credit card will be applied as follows: The Bank makes the refund to the buyer in installments, depending on how many installments the buyer requested to purchase the product in. After the seller pays the entire product price to the bank at once, in case of a refund of installment expenditures made from bank POS terminals to the buyer's credit card, the requested refund amounts are transferred by the Bank to the accounts of the bearer parties in installments again, so that the parties involved in the issue do not become victims. The installment amounts that the buyer has paid until the cancellation of the sale will be reflected as 1 (one) refund to the card each month if the refund date does not coincide with the card's statement closing dates, and the buyer will continue to receive the installments they paid before the refund for as many months as the number of installments they paid before the refund after the installments of the sale end, and these will be deducted from their existing debts.
In case of the return of goods and services purchased with a card, the seller cannot make payment to the buyer in cash in accordance with the agreement it has made with the Bank. When a return transaction is in question, the member merchant, i.e., the seller, will perform the return via the relevant software, and since the member merchant, i.e., the seller, is obliged to pay the relevant amount to the Bank in cash or by set-off, payment cannot be made to the buyer in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the procedure above after the buyer pays the price to the Bank in one go.
Article 10- Confidentiality
The information specified in this contract by the buyer and the information they have provided to the seller for the purpose of making payment will not be shared with 3rd parties by the seller.
The seller may disclose this information only within the framework of the existence of an administrative/legal obligation. Within the scope of any judicial investigation where the authority to investigate is documented, the seller can provide the information requested from it to the relevant authority if it holds it.
Credit Card information is never stored; Credit Card information is only used to obtain authorization by being securely transmitted to the relevant banks during the collection process and is deleted from the system after authorization.
Information such as the buyer's e-mail address, postal address, and phone number is used only by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, and promotion information may be sent to the buyer after their approval.
Article 11- Authorized Court and Execution Offices in Case of Dispute
In case of disputes arising from the implementation of this contract, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade in December each year, and Consumer Courts in the place of settlement of the Seller are authorized.
In the event that the order is fulfilled, the Buyer is deemed to have accepted all the terms of this contract. …/…/…