HELP
How can I become a member of woodzanya.com?
You can become a member by clicking the "Sign Up" button and filling in the required personal and address information.
Do I have to pay any fees when I become a member?
No, you do not pay anything for membership.
I forgot my password, what should I do?
If you have previously registered on our site but forgotten your password; enter your e-mail address in the "Member Login" section and click the "Forgot Password" button. You will receive an e-mail to create a new password. You can renew your password by following the instructions in the received e-mail.
How can I place an order on woodzanya.com?
You should click the "Add to Cart" button for the product you want to purchase on the site. Then, when you go to your cart, you can place your order by providing your personal information, address details, and selecting your payment method.
Is it safe to shop on woodzanya.com?
The security of our visitors' personal information is very important to us. woodzanya.com uses the highest security measures for the collection and storage of personal data. Your credit card information is sent to the banks in encrypted form and is never stored by woodzanya.com.
What payment methods can I use on the payment page?
On the payment page, you can make a payment by choosing one of the methods: credit card, debit card, cash on delivery, credit card on delivery, bank transfer, or EFT.
I cannot add items to my cart, what should I do?
First, you should try a different web browser than the one you are currently using. You can try browsers such as Google Chrome, Microsoft Internet Explorer, Opera, Mozilla Firefox, etc. If you experience the same problem when trying a different browser, you should clear your internet history and try again. If the problem is still not resolved, we kindly request that you report the issue to our customer service via our WhatsApp line at +90 532 741 8453.
I want to cancel my membership, how can I do it?
If you wish to cancel your membership, you can reach our customer service via our WhatsApp line at +90 532 741 8453.
An error message appears on the screen when I place an order. How can I resolve this issue?
In such a case, we recommend that you first clear your browser's history and try again. If the problem still persists, we kindly request that you report the error to our customer service via our WhatsApp line at +90 532 741 8453.