Cancellation and Refund Policy

CANCELLATION AND REFUND POLICY

GENERAL

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
3. Shipping costs, which are the product shipment expenses, shall be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that the legal 30-day period is not exceeded. If the product is not delivered within this period, buyers may terminate the contract.
5. In the event that the delivery of the purchased product becomes impossible, the seller must notify the buyer within 3 days of learning of this situation. The total price must be refunded to the buyer within 5 days.
6. If the buyer does not pay the price of the purchased product or cancels it in bank records, the seller's obligation to deliver the product ends.
7. If it is determined that the credit card used by the buyer for payment has been used unfairly by unauthorized persons after the product has been delivered, and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller within 3 days, with the shipping costs borne by the seller.
8. If a force majeure event occurs that the seller could not foresee and the product cannot be delivered on time, the situation will be notified to the buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the buyer cancels the order; the product price will be refunded to the bank within 5 days of this cancellation.
9. The buyer shall inspect the goods/services subject to the contract before taking delivery; if they are torn, stained, etc., they fall into the category of damaged and defective goods, and the buyer is obliged to protect the goods/services after taking delivery. The invoice must also be returned with the product.
10. The buyer may exercise the right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without providing any justification, provided that they notify the seller through the contact information below within 30 (thirty) days from the date of delivery of the purchased product to themselves or to the person/organization at the address indicated.

SHIPPING COSTS FOR RETURN AND EXCHANGE REQUESTS BELONG TO THE CUSTOMER.

RETURN CONDITIONS

The product to be returned must be sent back with its product label intact or hygiene strips unremoved, and in its transparent protective bag and original package/box as received. The product must be returned in the same condition as it was received.
Please open and check the packages you think are damaged during shipment in the presence of the courier company official.

Damaged products for which no report has been filed are strictly not accepted for return.
To return a product, it must be sent with its invoice. Returns of products that have lost their re-sellability and cannot be sold to another customer are not accepted and their price is not refunded.
The prices of the products whose return is approved will be paid to you as soon as possible.

COMPANY INFORMATION

NAME/TITLE : Woodzanya

ADDRESS : Barbaros Mah. Atatürk Cad. No:27 İç Kapı No:B Başiskele/KOCAELİ

E-MAIL :info@woodzanya.com

TEL :+90 532 741 8453